It is believed that companies that take time to do the hard work of mapping the customer journey always go a long way. As we march ahead into an all digital world, majority of customer experiences are bound to be delivered through online channels, where it is all the more difficult to gauge sentiment and interpret reactions. Whether you're on the frontline interacting with customers, or behind the scenes focused on enabling technology, learning what works, fixing what's broken, and crafting a digital customer experience with clarity and intention should be top-of-mind objective. Established in 2002, Riverbed is the only company with the collective richness of telemetry from network to app to end user, which illuminates and then accelerates every interaction so that users get the...
Emmanuel Christi Das, Editor
Deepak Jha, GM & Head - Artificial Intelligence Platform, NEC Corporation India
Indraneel Ganguli, Senior VP - Marketing, Tech Mahindra
Muzammil Patel, Global Head Strategy & Corporate Finance, Acies
Monika Singh, Director, Exalta
Ghazal Alagh, Co-Founder, Mamaearth
Amit Srivastava, Director & Global Head - Practices & Technologies IMS, KPIT