Making Healthcare Smarter with Cloud Telephony
The Indian healthcare industry is growing exponentially with an annual growth rate of 16.5%, and it's poised to reach $280 billion by next year. With over 130 crore population the country needs to improve its current healthcare infrastructure and adopt new means to approach healthcare for a better doctor-patient experience.
The technology can improve emergency room responses by seamlessly sharing patient information with intelligent web-based notification systems
"Tevatel's advanced cloud telephony solutions are specifically tailored for the healthcare industry to establish a robust patient experience system by overcoming gaps in communication. The solutions can produce immediate results for the healthcare sector by creating patient centric communication channels, embracing remote diagnostics, online medical counselling, knowledge-sharing and more.", said Mr. Nagarajan Prakash, Co-Founder & Director, Tevatel.
Cloud Telephony system delivers strategic benefits to both the patient and the healthcare organization in the following ways-
Managing High Call Traffic–
Healthcare institutions like hospitals, diagnostics, and multi-specialty clinics with different departments like emergency, security, and pharmacy receive higher call traffic. The lack of proper means to attend these calls becomes a hurdle in a seamless patient experience. Cloud telephony's smart call routing redirects these calls to the concerned department and reduces the patient wait time while streamlining the complex manual routing system.
Scheduling and Rescheduling Appointments–
Appointments can be rescheduled either by the patient, doctor, or medical organization. The institution can set up an automated reminder call or SMS alert through a cloud telephony system to reschedule the appointment. When the patients are promptly alerted about the new schedule, it strengthens their trust and the doctor's credibility.
Track Patient data –
Healthcare institutions generate enormous patient data in medication prescriptions, test reports, and regular checkups daily. This information can be integrated with the institution's existing CRM system in the dashboard to offer better storage and transfer of data.
Managing Outbound Campaigns–
Medical institutes conducting large-scale campaigns like free checkups, donation camps, and more can use cloud telephony to reach out to hundreds of people while keeping track of each conversation. The technology dramatically cuts the costs of accumulating data manually and ramp up the follow-up sessions with no hassle.
Quick Emergency Room Responses–
The technology can improve emergency room responses by seamlessly sharing patient information with intelligent web-based notification systems. The system records the diagnosis information, the patient's whereabouts and shares critical information with other physicians for a quick treatment process.