he online voyage marketplace has become the major wedge of Indian e-Commerce arena with its 70 percent handout. Thanks to the day-ahead technologies, the industry does $15 billion business annually combating with the stumbling blocks such as uneven infrastructure and unorganized nature of the fragment of our country. Possessing a decade's heritage, Ezeego1.com is a rare breed in this niche market that proffers a 'one-stop-platform' for all your travel needs. The organization is a boon to our subcontinent's travel space with its vast product range, impeccable services, latest infrastructure and tech-savvy backend; the stanchions that equipped the company to savor a loyal customer base of over one million registered users and three million + unique visitors per month.

Along with its real time information and transaction capability online, the company employs a unique single window platform for end-to-end travel kindred services. Via partnering with various banks, Ezeego1 provides safe & reliable online and offline (through its 21 offline stores) payment options,

which help to cater the pan-India customer base that embraces B2C, B2B and B2B2B spheres. The work milieu centered on direct contracting and real time inventory ensures competitive positioning, thus best prices to the Ezeego1 customers.

The travel season itinerary of Ezeego1 is designed only according to the feedback from its past customers

The Tech-Savvy Engine

"Transparency in service is our key to attain customer loyalty. It is imperative to quickly adopt automation and keep innovating, since the consumers are becoming more tech savvy,"asserts Neelu Singh,CEO & Director,Ezeego1.com. Company's process engine is flourished with technology adoption, which nimbly amalgamates Data Convergence, Reputation Management, Mobile Commerce,Digital Transformation and Automation. To achieve a comparative edge in active smart phone revolution, the company has also launched an app with an attractive UI. "Another key factor is personalization. We not only encourage our travellers to blog and write their experiences, but also incentivize them accordingly," adds Neelu.

The travel season itinerary of Ezeego1 is designed only according to the feedback from its past customers. These inputs help the

organization to carve fixed tour packages as per the customer expectations and latest trends. The organization wields 'search'as its primary paid medium to explore new customer base, while re-marketing programs and advanced email marketing solutions utilized by the firm retain the users.

The Service GPS

This comprehensive online portal, which is the first of its kind to achieve ISO 9001 certification, was incepted in 2006 with a market place concept. Neelu brings in 20 years of travel industry experience and beneath her leadership, Ezeego1 launched the concept of HBA (Home based agent) in October 2008, which enhanced its customer base to larger extends. Today, the organization offers itinerary services including flight bookings, online hotel reservations, holidays & package tours, car rentals, train ticket booking, bus tickets, cruises and much more along with a dedicated 24x7 customer service. Furthermore, it also provides ancillary services such as Visa, Forex and Insurance.

The real time interface with major voyage vendors across the globe empowers Ezeego1 to tap in the whole travel sphere and offer destination packages for all types of travellers such as family, backpackers, honey mooners and adventurers. The company has even allied with G Adventures to exclusively cater its adventure tourists. Eyeing the opportunities in global distribution, the blueprints are getting ready in Ezeego1 cubicles to launch the platform in new markets, along with the inbound expansion plans.