With the implementation of Goods and Services Tax, the WTO Trade Facilitation Agreement (TFA), the current logistics scenario has a lot of exciting challenges. Models of companies have been tested with the new environment and entry of startups and disruptive technologies, The increased compliances which have been introduced in the space such as Customs and regulatory provisions provide an opportunity for Logistic service providers to differentiate oneself on the basis of Domain competence, combined with the Digital roadmap for paperless Clearances and the proliferation of startups which has seen lot of interest. If a Customs Broker or a Freight Forwarder adapts to these changes early on they would be in a better position to handle not only more business but also increase efficiency and contribute to the Speed and Ease of doing business that the Government has paved the way for. An International Freight Forwarder and Custom Broker Company Mayur C. Contractor Logistics Pvt. Ltd. is a fourth generation business which was incepted in 1987 by Late Mr. Mayur C. Contractor.

Presently led by Tej Mayur Contractor, MCC offers a 360-degree of services to its clients taking not only into account the operational requirements but also an emphasis on compliance and technological initiatives to make reporting and information easier. MCC’s services include Customs Clearance; Freight Forwarding by Air and Sea including Warehousing, Cross Trade, creating Structured Transactions and others Consulting Services to clients new to

international trade, or even overseas clients looking for business into India, this is targeted at the MSME sector mainly Training Services where it offers training to Exporters and Importers and their team members in various facets of International Trade such as Incoterms, Letter of Credits and more; and Software Services where the institute invests in technology to enable the Importers or Exporters to get realtime access of their shipments in the Export and Import cycle.

MCC analyzes the risk that the customer would face and then emphasizes on mitigating the risk by looking at the current laws and or regulations

Tej Contractor, Director, Mayur C. Contractor says, “Great customers are the drivers to the success of a company along with good governance, and we have been fortunate to have great customers who have always played a part and participated in the fast-changing logistics environment. Anything that a customer may ask, we don’t see it as a challenge but as an opportunity to increase the skill set of not only internal resources but also externally update the customer on the outcome. We analyze the risk that the customers would face and then emphasize on mitigating the risk by looking at the current laws and regulations. The capacity of foreseeing the potential risk has provided MCC an ability to identify the problems that clients may face, and provide them pre-emptive solutions. Differentiation or creation of value is what wins business else we remain a commodity.”

Mayur C. Contractor Logistics Pvt. Ltd. has worked with numerous clients like Manugraph Industries, Safex Fire Services Ltd, Karma Solutions, Marine Electricals India Limited, Indian Writing Instruments Pvt. Ltd, Smoothline Writing Instruments Pvt. Ltd and more. The firm believes that the most important thing which a customer looks forward in a relationship is that the right thing is done at the right time and right information is never hidden from them. “Compliance coupled with Visibility is ourmoto that MCC uses to differentiate itself from other competitors. The right use of Information available and using technology with its advancements is what use to deliver an increased value to our customers,” shares Mr.Tej.

Today, MCC has already embarked on an automation journey where the general processes have been streamlined and brought on main stream with advanced systems. In coming days, MCC’s goal is to bring Machine Learning, and Artificial Intelligence into the industry with a predictive analytical tool which will actually provide its clients, vendors and internally the organisation with planning and execution. “With this competitive advantage, we would have the ability to keep our operating costs lower and this will help us grow at a must faster pace than we have,” signs off Tej.