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GCCs and Talent Acquisition: Nurturing the Next Generation of Skilled Professionals

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Jagdeep Kochar with a distinguished career spanning over two decades, he brings extensive expertise in technology, engineering, and operations, particularly in the realms of BFSI, Digital Media, Internet Publishing, and Manufacturing. Jagdeep's leadership is marked by a commitment to excellence in Sales & Account Management, Customer Experience, and Digital Customer Engagement. Additionally, his strategic vision extends to Smart Manufacturing & IoT, Marketing Automation, Martech, AI, RPA, Analytics, BPM, and Lean methodologies, contributing to the success and growth of Baker & Taylor India within the Baker & Taylor Group of Companies.

Originally envisioned as offshore organizations, the primary function of conventional global capability centers (GCCs) was to serve multinational companies. However, today, breaking beyond their conventional role, GCCs have emerged as a powerful force in this digital age. Signifying a change in the corporate arena, modern, robust GCCs have transcended beyond the global borders. These centers, which drive technology and innovation-driven activities, have expanded worldwide, nurturing varied talent pools from multiple regions.

Surpassing their standard routine functions, the GCCs of today have evolved into innovative hubs that support talent development and cultural diversity. Organizations can profit from local expertise and cultural insights by setting up these centers in locations with a diverse talent pool of skilled professionals. This encourages innovation and helps the workforce adopt a global perspective.

Digital libraries can exercise knowledge and technology transfer while exchanging internationally competitive solutions, thanks to the resilient nature of GCCs.


Amongst other regions, India continues to be a popular destination. Indian GCCs, previously confined to supporting roles, are now the focal point of critical corporate endeavors. According to a NASSCOM report, the GCC ecosystem in India is estimated to be around 1580, and the market value is predicted to exceed $46 billion by FY2023. India's popularity persists due to various factors such as its varied ecosystem, access to proficient personnel, strong innovation network, etc.

GCCs have significantly progressed from backend facilities to vibrant innovation and operational evolution hubs. These centers, vital resources for economic expansion, are drawing in the next generation of highly qualified workers while encouraging cross-border collaboration. This is particularly evident in digital education, where smart libraries are becoming commonplace. By fostering a flexible and dynamic labor force that can quickly adjust to ever-changing needs, GCCs have enabled worldwide communication. In addition to promoting global networking, these hubs have fostered local innovation, thriving on regional prowess. These facilities allow information sharing and collaboration in the pursuit of locally relevant and economically viable solutions. This, in turn, promotes the creation of new skills and jobs.

"The growing value of GCCs will open doors for a steady stream of skilled individuals, stimulating the local labor market and expanding the pool of skilled workers worldwide."

The important role of GCCs in nurturing the next generation of skilled professionals
In this digital age of emerging market trends, local knowledge is essential for GCCs to succeed. By establishing these centers in promising locations, GCCs pave the way for the upcoming generation of highly qualified workers. According to Boston Consulting Group research, India's GCC workforce is expected to grow from two million employees to five million by 2030.

By facilitating international collaborations, global capability hubs thrive on regional innovation and expertise. Creation and communication are especially essential for expanding the reach of digital educational resources. Amongst these aids, digital libraries, in particular, demand seamless transmission. GCCs that support local languages and cultural adaptability amplify the reach of digital libraries. Cross-cultural competency then grows, fostering both domestic and international talent and acting as a bridge between global and local perspectives.

Fostering mutual exchange, GCCs are crucial in promoting innovation, value-added ventures, and digital transformation. Digital libraries can exercise knowledge and technology transfer while exchanging internationally competitive solutions, thanks to the resilient nature of GCCs. This reciprocal exchange opens the gateway to talent enhancement. As a result, this subsequently makes space for a constant flow of highly qualified individuals, boosting the local labor market and broadening the talent pool worldwide.

As we move ahead, the value and number of GCCs are anticipated to rise, generating a wealth of opportunities for employment and talent development and stimulating economic growth.

GCCs and talent acquisition: At a glance
As the corporate scenario advances, GCCs will act as a crucial arsenal, supporting innovation, teamwork, and talent development. Particularly in India, a nation renowned for its talent and technological prowess, GCCs are expanding and prospering. These facilities, when it comes to digital libraries, promote international relations, accelerate economic expansion, and generate exciting prospects for talent development. The growing value of GCCs will open doors for a steady stream of skilled individuals, stimulating the local labor market and expanding the pool of skilled workers worldwide.