• Cogent E Services: Shifting Gear, From BPO to BPM
  • Cover Story

    Cogent E Services: Shifting Gear, From BPO to BPM

    Wouldn’t that be sensational if your seller’s interactive system detects your emotion, tone & expectations within a fraction of seconds and automatically directs you to the right department of customer service? With product/service-centric business models transforming to the novel epoch of customer experience, Artificial Intelligence (AI) enables organizations such features to fly above the customer-expectations through quick & interactive responses to their queries, predictive analysis, personalized customer care and much more. According to MIT Technologies Review 2017, 91 percent of blue-chip companies with high levels of customer satisfaction already bank on AI solutions. The rationale behind Cogent E Services’ reputation as one of the most tech-savvy organizations in the...


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