• Cogent E Services: Shifting Gear, From BPO to BPM
  • 10 Most Promising BPO Service Providers - 2018

    The global BPO industry is at an interesting juncture. Cost arbitrage is passé and businesses are no longer looking for a cheap back-office/call center services provider. With the industry’s buzzwords transforming from customer service to customer experience, they are in pursuit of a business partner who can offer them solutions to grow their business and also scale with them. This new culture has taken the BPO industry to an inflection point, where it metamorphoses as BPM industry, witnessing unprecedented growth over the years.  According to the latest report of NASSCOM, the domestic BPM market is expected to grow at a compound annual growth rate of 21 percent over the next five years to worth Rs.50,000 crore.   The new overhaul opens up a mixed bag...

Company Logo Company Name Company Management Company Description
31West 31West Sandeep Periwal, Founder & CEO Offers customized, cost-effective & expert BPO services centered around tech support, application support, cloud support, IT support and several others, for diverse industries, especially MSMEs, across U.S. & Europe
IQor IQor Manmeet Singh, Country Head Offering tech-enables BPO & Customer Engagement solutions, along with specializing in Customer Care, Product Support, BPO Back-Office Services, Customer Support, and many other areas
Call 2 Connect India Call 2 Connect India Anil Kumar Sinha, Whole Time Director & CEO A BPO firm recognized for offering customized business process management solutions to every segment of leading companies across key industries and verticals
CorpOne CorpOne Giri Yandamuri, Founder & MD A non-top-heavy organization delivering value-based BPO solutions at lower cost with efficient manpower across South India via contact centres as a medium to carry out interaction
COGENT E Services COGENT E Services Gaurav Abrol, CEO One of the country’s most technologically advanced BPO organizations that now forays into futuristic technologies like AI, NLP & ML
HRH Next Services HRH Next Services Ankit Shah, Co-Founder & CEO Implementing its 360-degree approach towards client requirements with well competent HR practices, multi-lingual support (15 Indian languages), lowest attrition levels, and reasonable costs, the company offers all BPO related services covering the entire customer lifecycle
LeadCorp BPO & Consultants LeadCorp BPO & Consultants Suyash Sakhalkar, Director A lead generation BPO firm with clear focus on converting leads that brings in quality, experience & skilled sales & IT team to close project on time
Mas Callnet India Mas Callnet India Ashwani Wadhwa, Chairman, Deepak Kashyap, CEO A true Vanilla BPO and 360-degree ITES company offering the best customer experience and managing end-to-end customer life cycle management under one roof
Vibatel Solutions Vibatel Solutions Anand Kumar PVS, CEO With focus on quality and consistency, the firm delivers an entire spectrum of business support and call management services to both B2B & B2C clients across different verticals
WACHSEND WACHSEND MK Noorani Taj, CEO & MD Providing technology-driven offshore outsourcing solutions along with value-added workflow solutions to U.S. & UK customers, utilizing globally resourced skill sets to ensure continuous improvement in its service offering