Due to disruptions caused by COVID-19-related restrictions and the challenges faced by service providers in switching their operations to a work-from-home concept, the Indian BPO market has seen a significant drop in value in the previous year. The initial challenges that BPO firm, especially smaller players, faced in mobilizing the required IT infrastructure to move their operations to a work-from-home model have been a significant source of concern for the Indian BPO market. The lack of adequate bandwidth connectivity to help employees working from home, especially in rural areas, continues to be a significant impediment.
Bikas Jha, Country Head, Realnetworks India
Lokendra Ranwat, Co- Founder & CEO, Woodenstreet
Mr. Manish Mehan, CEO & MD, Tk Elevator India Private Limited
Rachit Chawla, Founder And CEO, Finway
Mahesh M, CEO, Creaticity
Shabbhir Kanchwala, Senior VP, K Raheja Corp