Logistics, especially the freight forwarding segment in India, has undergone a profound shift, majorly driven by improved transport connectivity, digitization, and rapidly changing customer trends. Effectively streamlining the supply chain, economic development, and national as well as international trade, the industry is also witnessing significant impetus fueled by the government as well as the private sector. According to a recent analysis, during 2023-2028, the market is poised to grow at a CAGR of 12.57 percent. On a positive note, this transformative change has led to the influx of multiple service vendors vying for the success pie. But on the flip side, the proliferation has made it crucial yet challenging for consumers to choose the best, who are distinguished by their proven...
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