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Shubham K Mart : Redefining the Customer Experience through Extensive Expertise & Value-Added Retail Service

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Vijay Kankariya, ChairmanRanked to be the fourth largest market in the world in 2024, the Indian retail landscape has witnessed exponential growth over the years and is poised to rise in an upward trajectory, fanned by various developments, according to multiple studies. With the staggering advancement, the industry is also characterized by a significant evolution in customers and their expectations, especially when it comes to supermarkets or hypermarkets. Today’s consumers yearn for speed, convenience, a wide variety, high quality, and affordability - all under one roof, which only a very few succeed to leverage. Standing at the forefront of such shopping avenues, who are proactive in redefining customer experience in India, is Shubham K Mart, a leading national hypermarket chain. Incorporated in 2019, the company is surpassed in delivering the best experience of retail shopping.

Founded under the thoughtful stewardship of the industry veteran, Vijay Kumar Kankariya, Shubham K Mart is driven by its second-generation owners and likeminded professionals, who are brought together by the same dedication for fueling the principles and legacy set by Vijay Kumar. Operated with a mission to be a one-stop-solution for all the shopping needs of the customers, the store offers everything from fresh groceries, household supplies, FMCG products, and garments to daily essentials at an affordable price. The store is also renowned for its diligence in providing apparel of unparalleled quality, especially sarees and bed sheets.

Solidifying the Eminence

The eminence of Shubham K Mart in the retail realm is also marked by several other distinctive factors. The management team is backed by over four decades of experience in the industry rooted in the family business and offers a balanced mix of traditional retail wisdom, contemporary retail breakthroughs, and professionalism. This vast experience also equips the company to anticipate the
demands of the customers months or even years in advance, ensuring the continual provision of the right product at the right time.

The company also believes in adopting the technologies to optimize its operations, enhance customer experiences, and maintain competitive advantage. The loyalty programs, offers, and rewards further induce customers’ happiness and retention. The hypermarket also places an equal emphasis on environment protection, which is evident in its sustainable endeavors, like plastic usage reduction, usage of optimum stationary in the office, and promoting green campaigns.

Shubham Kankariya, Director

However, with 33 stores spanning three states - majorly Chhattisgarh and a few in Gujarat and Rajasthan - achieving value and quality consistency throughout its chain of stores is not always an easy path. “When my father started this business, he was excited for the journey, but we were not fully prepared. But today, each new challenge that we face, however big or small, motivates us to work harder in devising both short-term and long-term solutions”, asserts Sanyam Kankariya, Managing Director, Shubham K Mart.

Each of its stores is structured in an identical way and strives to provide the same, simplified, yet efficient shopping experience and fair treatment at every location. “While we welcome investment from our franchise partners, the management and day-to-day operations are handled exclusively by us. We have a clear hierarchy managed by our head office and constantly communicate with store managers, which builds brand value”, Sanyam adds.

Sanyam Kankariya, Managing Director

Since its inception, Shubham K Mart has doubled its annual revenue and the store count and seeks to achieve a higher cost profit and a target revenue of Rs.1000 crores in this fiscal year. Along with adopting an omni-channel delivery strategy, the hypermarket is also aiming to open 19 stores targeting its current states of operation within the next 18 months. The store has also started manufacturing its store brand products and plans to expand the portfolio, fueling its relentless pursuit of offering the best products and cost efficient options.