Ankit Shah, Co-Founder & CEO
‘A myriad of well-groomed millennial on calls, rapid accents and phenomenal lifestyles’-this is the immediate mental frame that clouds one’s mind at the mention of the term ‘BPO’. Positioned as the second largest and fastest growing segment in the IT/ITES industry, the Indian BPO contributes an elephant’s plain to the Indian economy. However, the challenge of targeting the right customers and pleasing their norms while reducing attrition has always cast a shadowing threat to most companies in the business village. Slaying these challenges and amassing superior expertise in the industry with past experiences playing pivotal in his career, Ankit Shah (Founder & CEO) founded HRH Next Services. From being Hyderabad Radio House, a 6-decade-old giant consumer durables brand catering to clients across South India, HRH has evolved into a contact center solutions provider offering services to meet the prime aspect of every business requirement–customer interactions. Implementing its impeccable 360-degree approach towards client requirements, HRH vows to foster its client’s image,
transforming the way customers view their brand.
From identifying prospective customers and nurturing existing ones to up-selling/cross-selling products and servicing existing customers through multiple touch points, HRH takes care of its clients’ customer’s complete life cycle. Proffering services via efficient OMNI channel platforms, every solution is designed cost-effectively to suit every service requirement with a tag of complete ownership in providing delightful experiences to the end users.
"HRH marks a distinct position in the market with its innovative training and business-related services and is en route to a promising future"
Furthermore, with the implementation of the SIP technology in telecom projects and the deployment of trailblazing dialer support (supports the company on all Social Media Solutions) & ticketing solutions, HRH revolutionizes the quotidian functions of a regular BPO service. Having successfully established its well competent HR practices, HRH is widely appreciated by clients for offering multi-lingual support (15 Indian languages), and robust data analytics (helps it to understand the customer psyche and prepare action plans accordingly) at reasonable cost, while maintaining lowest attrition levels. Some of its chief services include Inbound /Outbound Voice Support Services, E-mail & Chat Support Services and Toll-Free assist Services.
From identifying prospective customers and nurturing existing ones to up-selling/cross-selling products and servicing existing customers through multiple touch points, HRH takes care of its clients’ customer’s complete life cycle. Proffering services via efficient OMNI channel platforms, every solution is designed cost-effectively to suit every service requirement with a tag of complete ownership in providing delightful experiences to the end users.
"HRH marks a distinct position in the market with its innovative training and business-related services and is en route to a promising future"
Furthermore, with the implementation of the SIP technology in telecom projects and the deployment of trailblazing dialer support (supports the company on all Social Media Solutions) & ticketing solutions, HRH revolutionizes the quotidian functions of a regular BPO service. Having successfully established its well competent HR practices, HRH is widely appreciated by clients for offering multi-lingual support (15 Indian languages), and robust data analytics (helps it to understand the customer psyche and prepare action plans accordingly) at reasonable cost, while maintaining lowest attrition levels. Some of its chief services include Inbound /Outbound Voice Support Services, E-mail & Chat Support Services and Toll-Free assist Services.
Technology Fuels Business & Efficiency
Thriving on a platform with technology fueling its services, HRH stays passionate about the continuous reformations, making use of avant-garde technological opportunities to modernize and transform the face of business. Moreover, based on the innovations in the market, the company handpicks relevant technology platforms and solutions to propel its growth and efficiency.
Further, employees are educated on the most modern trends in business operations and the systems that encourage them to produce a higher-quality of people-oriented work through effective deployment of LMS Solutions. With the same zeal, Ankit states, “We let passion drive the strategy. When we engage the employees in reaching our goals, they become more willing to make decisions, take appropriate risks and act in the best interests of the organization”.
Certified Services
HRH is an ISO 9001:2015 compliant (Quality) and ISO 27001: 2015 (IT) company. Their client list includes marquee names from Enterprises and Start-ups alike. Some of them include big-ticket brands like Swiggy, Vodafone Idea, Vijaya Diagnostics, Bharat Petroleum, O2Spa, BITS and many more.HRH marks a distinct position in the market with its innovative training and business-related services and is en route to a promising future.
Thriving on a platform with technology fueling its services, HRH stays passionate about the continuous reformations, making use of avant-garde technological opportunities to modernize and transform the face of business. Moreover, based on the innovations in the market, the company handpicks relevant technology platforms and solutions to propel its growth and efficiency.
Further, employees are educated on the most modern trends in business operations and the systems that encourage them to produce a higher-quality of people-oriented work through effective deployment of LMS Solutions. With the same zeal, Ankit states, “We let passion drive the strategy. When we engage the employees in reaching our goals, they become more willing to make decisions, take appropriate risks and act in the best interests of the organization”.
Certified Services
HRH is an ISO 9001:2015 compliant (Quality) and ISO 27001: 2015 (IT) company. Their client list includes marquee names from Enterprises and Start-ups alike. Some of them include big-ticket brands like Swiggy, Vodafone Idea, Vijaya Diagnostics, Bharat Petroleum, O2Spa, BITS and many more.HRH marks a distinct position in the market with its innovative training and business-related services and is en route to a promising future.
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