Call 2 Connect India: Offering Customized Outsourcing Solutions with Best Scalable Technology & Infrastructure

Anil Kumar Sinha,Whole Time Director & CEO
Anil Kumar Sinha, Whole Time Director & CEO

In today’s ever-changing & expanding environment of business, organizations are continuously looking-out for ways to cut costs, while concurrently keeping a focus on their core business activities. With the use of innovative technology that steer to efficient and quicker solutions to the clients, today BPO has evolved to be the quickest emerging sector in the corporate sector, which helps organizations to reduce their overhead costs, increase productivity and cut their dependency on in-house talent or skills. Envisioning the need and opportunity of outsourcing service providers, Mumbai-based Call 2 Connect India Pvt. Ltd. surges ahead with its range of services with best scalable technology and infrastructure within no time and handles various activities, including marketing communication solution, web chat, Robo calling to back end management, grievance redressal mechanism, customers life cycle management and many more inbound, outbound services for telecom, banks, e-Commerce, e-governance and list is increasing. Today, we are PCIDSS certified along with many ISO and other certifications.

Strengthening Business Relationship
Anil Kumar Sinha, Whole Time
Director & CEO, Call 2 Connect India, says, “BPO is the need of the hour and one of the highest job providers in India at low level. Technology is going to play big role in every business transaction ranging from retail, banking, insurance, telecommunication, e-Commerce, logistics and social services. We are scaling-up infrastructure by many folds across India in Tier-II & Tier-III cities to match cost matrix and provide employment to far reaching areas. We are creating scope for ourselves by adopting changes in strategy of operation, technology and skilled human resource”. The company has customized solution for every segment of customers, including top companies, important government department & its subsidiary and supports payment banking, wallet service, on boarding merchant, acquisition and manages telecom business social services, political campaign management, digital marketing and customer value optimization through reward point management and e-governance.

"We are scaling up infrastructure by many folds across India in tier II & tier III cities to match cost matrix and provide employment to far reaching areas"

Call 2 Connect India also offers inbound customer service, outbound and web based customer services along with various option of campaign management. Keeping up with the latest trends in technology, Call 2 Connect India possesses experienced skill sets to provide best-in-class services instantaneously, thus ensuring that there are no gaps between the growing trends and consumer
demands. It uses artificial intelligence, multilingual voice recognition auto answer campaign management and App-based data push technology to provide real time feedback and customer management analytics to clients. Encouraging innovation, the company is setting-up few API-based services that will enable customers to feel like home with information on finger tips.

Upskilling the Future
Call 2 Connect India believes in skilling its employees to advanced level to answer the demand of the latest hour. We adopt bench marking at micro level and train our employees as per the requirements. Having partnership with the government’s Digital India mission, the company’s services are also compliant with regulatory laws of OSP, Telemarketer, along with various labor laws, while its projects have been nationally recognized and awarded with prestigious awards like National Best Citizen Centric e-governance and Web Ratna award 2012.

Incepted in 2003 with a vision to be the most successful ITES company in India delivering the best customer experience in market, today Call 2 Contact India stands tall as a renowned company having successfully accomplished its vision. Operating from the city of dreams - Mumbai and serving currently in cosmo city like Delhi and remote cities like Patna, Ranchi and Varanasi, the company has witnessed a constant growth in its revenue, human resource and line of business, and is looking forward to exponential growth in the coming years.