VIBATEL SOLUTIONS: Enhancing Customer Business through Operational Excellence, Industrial Expertise & Technological Advancement

Anand Kumar PVS,CEO
Anand Kumar PVS, CEO

In India, business process outsourcing (BPO) has metamorphosed from its previous ‘sweat-shop’ image to the position of a strategic differentiator in the global marketplace. Every year scores of BPO service providers join the industry and struggle hard to establish themselves as a key player in such a competitive marketplace. Among them very few manage to rise against the challenge and emerge as remarkable leaders of the industry and VIBATEL SOLUTIONS is one such company. The Hyderabad-based company made its mark in the industry through a combination of operational excellence, industrial expertise and transformation capabilities.

Debuted in 2007, the firm delivers an entire spectrum of business support and call management services ranging from back-office support & service solutions to sales & marketing, new customer acquisitions to existing customer relationship management, cross sell activities to sales, credit & risk-related functions (awareness callings, lead generation) to portfolios management and end-to-end solutions to cross-selling for both B2B & B2C clients across different verticals. Indeed,
VIBATEL stands as a leading Indian voice service provider for BFSI & Telecom sectors. “We have been promoted to position in the space of business support services & call centre management as we envisage our esteemed clients the complete solutions starting from instituting the proposed setups to successfully operating and managing the same,” professes Anand Kumar PVS, CEO, VIBATEL SOLUTIONS, an ISO 9001:2015 and ISO/IEC 27001:2013 certified company.

"Unlike others, VIBATEL believes in partnership-approach and involves with clients as their business partner rather than vendor "

The most challenging task in BPO is maintaining quality and consistency. VIBATEL takes up this obstacle by frequently interacting with clients, understanding their demands, goals & objectives and being a part of their decision-making process, which also aids in developing cost-effective strategies for customers. Unlike others, the venture believes in partnership-approach and involves with clients as their business partner rather than vendor wherein it equally takes & shares responsibilities of their businesses and is committed for the success of the deployed services. This customer-driven company not only understands the latest needs & aspirations of consumers but also keeps changing, and innovating its existing services to meet their desires, keeps track of their costing and supports them with all the necessary information required to serve their clients better. Some of its recent offerings are inbound
& outbound blended platforms, un interrupted customer service solutions with technology integration (covers wider and larger geographic areas) and unique combinations of business model for customers’ acquisition of management.

Greatest Assets
With decade of experience, VIBATEL easily converts manual campaigns into automated platforms and lower client’s cost of acquisition whilst boosting their overall business efficiencies. The company’s unmatchable technology, process efficiency and business analytic have moved its revenue per employee to over 100 percent, thereby giving it an edge over other competitors. On the other hand, VIBATEL’s team brings talent & technology together to support its comprehensive business method and channel to stay up-to-date with the evolving fast-changing industry norms, which has brought global big names under its belt.

Adhering to strict compliances, standards and government regulatory bodies, VIBATEL strives to work for complete employee satisfaction, thereby offering excellent working atmosphere and facilities. Experiencing a revenue growth of 30 percent, the company aims to become one of the best & top Indian BPO company providing solutions with quality and consistency. At the same time, VIBATEL also endeavors to tap other business segments with its unique customer business service models and increase its business span within domestic BPO services space.