WACHSEND: A Next-Generation BPO that bestows Technology-Driven Offshore Outsourcing Solutions

MK Noorani Taj,CEO & MD
MK Noorani Taj, CEO & MD

Today, enterprises worldwide are dealing with hefty workloads every day whereas their in-house teams are finding it tough to cope-up with operational challenges. On the other hand, entrepreneurs face numerous operational glitches due to complex economic market fluctuations, increasing competition, evolving technologies and rapidly changing high customer expectations. To address these challenges, they seek valued strategic partnerships with reliable business outsourcing providers who are savvy providers who can help them not just keep pace but anticipate industry trends and offer visionary, long-term, and reliable support solutions. They need next-generation Business Process Outsourcing (BPO) providers like WACHSEND.

The company offers wide range of BPO (back office operation, accounts & finance, HR, data processing, vertical support and others), call centre (telemarketing/collections/follow-up/lead generation/survey/research/technical support),
IT/IITE services that help clients achieve new levels of profitability, while reducing their operating costs. The technology-driven offshore outsourcing solutions WACHSEND has been providing to global companies since 2010 has created major value for its U.S. & UK customers. “Our in-depth knowledge in BPO, call center and IT/IITE services enable us to provide total solution for international projects including inbound & outbound,” professes MK Noorani Taj, CEO & Managing Director, WACHSEND, who has been awarded as the youngest entrepreneur by the Additional Commissioner of Taxes, Govt. of Karnataka.

"Our in-depth knowledge in BPO, call center and IT/IITE services enable us to provide total solution for international projects including inbound & outbound"

Distinct Features
Operating from India’s software hub Bangalore, the venture grants value added workflow solutions by utilizing global resource skill sets and technical facilities. It has not only invested in top-line technologies but also trained its resources to execute every process with absolute client satisfaction. Committed to meeting consumer’s expectations, WACHSEND upholds a separate non-voice team who handles projects with online queries and provides 24×7 assistance through phone, email, or live. Going the
extra mile, it associates with several firms globally in order to bring best of technologies, prices and people. These distinct outsourcing features give consumers a competitive edge over other players in the market. “By providing service out of India, clients are not only benefiting by the cost advantage but also by the quality of service provided by the highly skilled labor force,” adds Noorani.

In pursuit of establishing credible goals and creating an environment of continuous improvement, WACHSEND has deployed stringent quality monitoring systems and acquired ISO 9001:2000 certification, thereby meeting international quality standards. Apart from implementing various security measures such as data encryption, anti-malware protection, and firewall, the company exploits information leakage, unauthorized access and website defacement prevention (wapples) to maintain data confidentiality. These distinct measures have facilitated WACHSEND to acquire clients like Apple, Yahoo, and Google, along with telecom/government entities, and establish trust-based relationships with them. The company that started with only five employees today upholds 300+ people with its partners and aims to introduce UPI merchant app countrywide. Simultaneously, WACHSEND envisions entering Rs.40 crore club by FY 2018-19.