CorpOne: A Medium-Sized Organization Delivering Value-Based BPO Solutions at Cost Effective Pricing

Giri Yandamuri,Founder & MD
Giri Yandamuri, Founder & MD

The Indian IT outsourcing industry has been revolving around big MNCs, which have been offering their services at an exorbitant cost in order to counterbalance their costly real-estate, larger infrastructure and high-paid manpower. But still, these companies eventually fail to deliver additional values imbibed within the services. Far from such top-heavy organizations, CorpOne, a medium-sized firm with a soul of large BPO organization, delivers value-based BPO solutions at lower cost with efficient manpower across South India via its contact centres as a medium to carry-out interaction. These centres cater real-time chat, email support, telephonic interaction, voice & non-voice services, inbound & outbound tele-calling, debt collection, data entry and domestic field service & operations. “We are strategically located in Hyderabad where we can efficiently draw local talent for vernacular languages and cater clients in the telecom & banking sector,” says Giri Yandamuri, Founder & Managing Director, CorpOne.
One of the Rare Transparent Companies
Realizing that most clients face challenges with respect to quality of manpower and infrastructure issues, CorpOne specifically targets these areas to ensure there is no room for complaints. Moreover, behaving like a localized company despite falling under the category of a large corporation helps it to ensure that every resource is productive and give the best of the domestic BPO deliverables on par with any MNC, but at a much lower price. “Many clients underpay while actually you have to pay some extra amount, and this in-turn impacts the quality. We’ve been very transparent. We are one of the rare companies who tell clients to audit payroll to make them realize that we pay employees exactly the same time we sign the contract,” explains Giri.

"We are one of the rare companies who tell clients to audit payroll"

Perks of Being Non-Top-Heavy Organization
Ruling the roost for the last 17 years, CorpOne takes pride in the fact that almost all of its clients are walking hand-in-hand with them for over a decade, believing in what it delivers. And what’s more! The company is single-mindedly focused on satisfying clients by employing strong work ethics since
its establishment and has been constantly reinventing & adapting itself to industry’s changes. These endeavors have given immense benefits to CorpOne’s clients like Vodafone Idea Limited, Hyderabad Metro, Paradise Biryani, Tata Capital, Tata Docomo, Muthoot Capital, and Bajaj Finance to name a few.

Innovation being a continuous process which is inherent in CorpOne, the company has developed a tool for Vodafone that allows it to perform Customer Verification through QR code on the Aadhar card, as Telecom companies are banned from taking fingerprint based Aadhar verification as per the recent Supreme Court judgment.

The company has in place TeckInfo dialers & Cisco routers and employs a customized CRM created by the in-house team. This ISO 9001:2008 certified company is registered with TRAI and Department of Telecom (for contact centers), as well as with other required statutory bodies.

To keep their employees abreast of current industrial trends, the company conducts training, continuous employee engagement programme and even outings for all leadership team & agents.“We are more focused on quality business rather than generating wholesome amount of revenue. We are looking forward to satisfy more and more clients,” concludes Giri.