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10 Most Promising BPO Service Providers - 2018
The global BPO industry is at an interesting juncture. Cost arbitrage is passé and businesses are no longer looking for a cheap back-office/call center services provider. With the industry’s buzzwords transforming from customer service to customer experience, they are in pursuit of a business partner who can offer them solutions to grow their business and also scale with them. This new culture has taken the BPO industry to an inflection point, where it metamorphoses as BPM industry, witnessing unprecedented growth over the years. According to the latest report of NASSCOM, the domestic BPM market is expected to grow at a compound annual growth rate of 21 percent over the next five years to worth Rs.50,000 crore. The new overhaul opens up a mixed bag...
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.jpg "10 Most Promising BPO Service Providers - 2018")
10 Most Promising BPO Service Providers - 2018
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Our subscribers play a decisive role in finalization of our annual list of Top BPO Service Providers - 2018 by nominating those which have served them with excellence and are praiseworthy. If you feel there is a company that deserves to be on our annual list, do write to us about them mentioning their value proposition.
| Company Logo | Company Name | Company Management | Company Description |
|---|---|---|---|
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31West | Sandeep Periwal, Founder & CEO | Offers customized, cost-effective & expert BPO services centered around tech support, application support, cloud support, IT support and several others, for diverse industries, especially MSMEs, across U.S. & Europe |
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IQor | Manmeet Singh, Country Head | Offering tech-enables BPO & Customer Engagement solutions, along with specializing in Customer Care, Product Support, BPO Back-Office Services, Customer Support, and many other areas |
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Call 2 Connect India | Anil Kumar Sinha, Whole Time Director & CEO | A BPO firm recognized for offering customized business process management solutions to every segment of leading companies across key industries and verticals |
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CorpOne | Giri Yandamuri, Founder & MD | A non-top-heavy organization delivering value-based BPO solutions at lower cost with efficient manpower across South India via contact centres as a medium to carry out interaction |
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HRH Next Services | Ankit Shah, Co-Founder & CEO | Implementing its 360-degree approach towards client requirements with well competent HR practices, multi-lingual support (15 Indian languages), lowest attrition levels, and reasonable costs, the company offers all BPO related services covering the entire customer lifecycle |
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LeadCorp BPO & Consultants | Suyash Sakhalkar, Director | A lead generation BPO firm with clear focus on converting leads that brings in quality, experience & skilled sales & IT team to close project on time |
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Mas Callnet India | Ashwani Wadhwa, Chairman, Deepak Kashyap, CEO | A true Vanilla BPO and 360-degree ITES company offering the best customer experience and managing end-to-end customer life cycle management under one roof |
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Vibatel Solutions | Anand Kumar PVS, CEO | With focus on quality and consistency, the firm delivers an entire spectrum of business support and call management services to both B2B & B2C clients across different verticals |
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WACHSEND | MK Noorani Taj, CEO & MD | Providing technology-driven offshore outsourcing solutions along with value-added workflow solutions to U.S. & UK customers, utilizing globally resourced skill sets to ensure continuous improvement in its service offering |